Terms of Service

These terms govern the services of Tactau Pte Ltd (UEN 202629672M, “Tactau”, “we”) and the use of tactau.co. Last updated 16 July 2026.

Part A — General terms

1. Who we are and how we contract

• Tactau provides regulatory assessment reports, market-access engagements, and equipment supply for the Singapore market. We contract with businesses; our services are not directed at consumers.
• These terms apply to every service we provide unless a signed agreement, quotation, or proposal states otherwise — in which case that document prevails for its engagement.
• By submitting a request, paying a fee, accepting a quotation, or issuing us a purchase order, you agree to these terms on behalf of the business you represent, and you confirm you are authorised to do so.

2. Fees, payment, and tax

• Fees for reports are fixed and confirmed before you pay. Fees for engagements and supply are set out in written quotations, valid for the period stated on them.
• Unless a quotation states otherwise, payment for reports is due before work begins, and payment for engagements follows the milestones stated in the proposal.
• Tactau is not currently GST-registered; prices do not include GST and no GST is charged. If our registration status changes, GST will be applied prospectively as required by law.
• Fees are payable in Singapore dollars unless a quotation states another currency.

3. Your responsibilities

• Provide accurate and complete information about the products, suppliers, and requirements involved in your engagement, and tell us promptly if anything material changes.
• Our work product is for your business decision-making. You may share it with your advisers and counterparties for that purpose; you may not resell it, publish it, or present it as your own work.
• You are responsible for decisions taken in your business, including decisions informed by our work.

4. Scope and exclusions

• Not legal advice. Our assessments address published regulatory and technical requirements with professional care. They are not legal opinions. For contractual and legal questions, engage counsel.
• Not medical or health products. We do not assess, certify, or supply products regulated by the Health Sciences Authority as medical devices or health products. We decline such requests at intake.
• A snapshot in time. Our findings reflect the requirements, registers, and records in force or available at the date stated on the deliverable. Regulations change; deliverables do not update themselves.
• Verification at source, not inspection. We verify documents and claims against the registers and bodies that stand behind them. We do not audit factories, inspect premises, or test products unless a quotation expressly includes it.
• Professional judgement. Verdicts, timelines, and cost bands are careful estimates, not guarantees of outcome. Regulatory authorities and certification bodies decide their own processes.

5. Confidentiality

• Information you give us for an engagement is treated as confidential, used only for that engagement, and shared with third parties only where the work inherently requires it — for example, confirming a certificate with the body that issued it, or engaging a testing laboratory on your product.
• For Supplier Verification Reports, we do not contact the supplier unless you ask us to.
• We may state that you are a customer, without detail, unless you ask us not to. Anything more requires your consent.
• These obligations survive the end of the engagement, and do not apply to information that is public, independently known, or that we must disclose by law.

6. Personal data

We collect and use personal data — names, business contact details, and the contents of your requests — only to provide and improve our services, comply with law, and communicate with you, in line with Singapore's Personal Data Protection Act. We do not sell personal data. To access, correct, or delete your data, or withdraw consent, write to hello@tactau.co.

7. Intellectual property

• On full payment, you receive a perpetual licence to use the deliverables we prepare for you for your internal business purposes, including sharing with advisers and counterparties.
• Tactau retains ownership of its methods, templates, checklists, and accumulated regulatory knowledge, including as improved through your engagement.
• Materials you provide remain yours; you grant us a licence to use them to perform the engagement.

Part B — Assessment reports

8. Requesting and delivery

• After you submit a request, we confirm the fixed fee within one business day, together with a payment link. The fee is fixed before you pay; there are no hourly rates and no additional charges within the stated scope.
• Reports are delivered as a PDF within five business days of our receiving both payment and the requested details and documents.
• If what you send is materially incomplete, the delivery clock starts when the gap is resolved. We tell you promptly if that is the case.
• Products at the boundary of a regulatory category may need confirmation with the relevant authority. If so, we tell you before you pay and state the revised timeline.
• If we conclude that we cannot assess the product or supplier competently, we decline the engagement and refund any fee paid in full.

9. Reliance

• A report is prepared for the party that commissioned it. Only that party may rely on it. A person who is not a party to the engagement has no rights under the Contracts (Rights of Third Parties) Act 2001 to enforce or rely on it.
• Any sample reports published on this site describe fictitious products and suppliers, illustrate structure only, and must not be relied on for any decision.

10. Report refunds

If we fail to deliver within the stated period and the delay is ours, you may cancel for a full refund. Once a report has been delivered, fees are not refundable, since the value of the report lies in its contents.

Part C — Quoted engagements and supply

11. Quotations and proposals

• Certification engagements, market-qualification work, and equipment supply are quoted in writing. The quotation states scope, price, milestones, and lead times, and prevails over these terms where they differ.
• Quoted prices depend on third-party inputs — testing fees, freight, exchange rates — current at the date of quotation. If a third-party input changes materially before you accept, we requote rather than absorb or pad the difference.
• Work begins on written acceptance or a purchase order referencing the quotation.

12. Certification and regulatory work

• Testing and conformity assessment are performed by accredited third-party laboratories and Conformity Assessment Bodies. Their technical decisions, timelines, and findings are theirs; we manage the process and are accountable for our management of it.
• Where Tactau acts as the Registered Supplier or local responsible party for your products, the obligations, duration, and fees of that role are set out in the relevant proposal, including what happens if either side ends the arrangement.

13. Supply of goods

• Goods are supplied to businesses for business use. Statutory consumer remedies do not apply to business purchases; your remedies are as stated here and in the quotation.
• Unless the quotation states otherwise: risk in goods passes on delivery; title passes on full payment.
• Goods carry the manufacturer's warranty, which we pass through and help you exercise. Report visible defects or delivery discrepancies within ten business days of delivery; we will make good shortfalls or replace defective items at our cost.
• Delivery dates in quotations are realistic estimates. We notify you promptly of delays and their cause; delay alone does not entitle either side to damages unless the quotation makes time of the essence.

Part D — This website

14. Site content

• Content on tactau.co is general information about our services, not advice for any specific product or situation. Requirements described may change after a page is written.
• References to regulations, schemes, and authorities are provided in good faith; the authoritative versions are those published by the authorities themselves.
• You may not scrape, republish, or misrepresent site content, or use this site to send us unlawful, infringing, or deliberately misleading material.

Part E — Legal provisions

15. Liability

• Nothing in these terms excludes liability that cannot be excluded under Singapore law, including for fraud or fraudulent misrepresentation.
• Subject to that, Tactau's total aggregate liability arising out of or in connection with an engagement, whether in contract, tort (including negligence), or otherwise, is capped at: for reports, two times the fee paid for the report; for all other engagements, the amounts paid to Tactau under the relevant quotation in the twelve months before the claim arose.
• We are not liable for indirect or consequential loss, loss of profits, loss of revenue, loss of opportunity, or loss of goodwill.
• We are not liable for loss caused by inaccurate or incomplete information you provided, by decisions of regulators or certification bodies, or by your failure to follow conditions stated in a deliverable.
• Claims must be notified to us in writing within twelve months of the delivery or event giving rise to them.

16. Indemnity

You indemnify Tactau against third-party claims arising from your resale or publication of our deliverables contrary to these terms, or from materially inaccurate information you provided to us.

17. Events beyond control

Neither side is liable for failure or delay caused by events beyond its reasonable control — including changes in law or regulatory practice, actions of authorities, sanctions, epidemics, and failures of carriers or utilities. The affected side must notify the other and mitigate. If such an event blocks an engagement for more than sixty days, either side may end it, with fees settled for work done.

18. General

• These terms are governed by the laws of Singapore, and the courts of Singapore have exclusive jurisdiction.
• These terms, together with the relevant quotation or report scope, are the entire agreement for an engagement, replacing prior discussions.
• Neither side may assign an engagement without the other's consent, except that Tactau may use vetted subcontractors and service providers while remaining responsible for the work.
• A delay in enforcing a term is not a waiver of it. If any provision is found unenforceable, the remainder continues in force.
• Except as stated in section 9, a person who is not a party has no rights under the Contracts (Rights of Third Parties) Act 2001.
• We may update these terms. The version in force when you pay or accept a quotation is the version that applies to that engagement.

Questions about these terms: hello@tactau.co